NLSE Privacy Policy


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Privacy Policy 

NLSE Inc. respects our customers’ privacy. Our collection, use, and disclosure of personal information in connection with the Service are governed by the NLSE privacy policy.

By using the Service you agree to the use of your personal information and information about how you use the Service for the provision and operation of the Service. We may also use your personal information and usage data to personalize the Service to better suit your needs. 

At NLSE Inc. we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations. 

Why Does NLSE collect personal information?

Your relationship with NLSE means that we collect and use account and personal information about you. This information helps NLSE manage our business operations for the for the following purposes: 

  • To deliver you the services you have purchased from us, and to bill you and collect payment for those services. 
  • To understand your needs and make customized information available regarding other services offered by NLSE and our agents that may be of interest to you. For example, we will collect your personal information, so that we are able to reach you and provide with the services that cater to your needs 
  • To improve your interactions with us or provide a positive customer experience that is tailored to you. 
  • To confirm or authenticate your identity and ensure your information is correct and up-to-date. 
  • To comply with legal obligations and regulatory requirements. 
  • We may also collect personal information about you for other purposes from time-to-time, or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection. 

How is consent obtained? 

Your consent to the collection, use, or disclosure of your account and personal information may be implied or express, through written, oral, electronic or any other method. The choice to provide NLSE with your consent is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain services. 

When will NLSE disclose information?

Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside the Rogers organization without your consent in the following limited circumstances: 

  • To a person who, in our reasonable judgment, is seeking the information as your agent. 
  • To a service provider or third party that is performing administrative functions for us to manage our customer accounts. 
  • To another organization for fraud prevention, detection or investigation if seeking consent from you would compromise the investigation. 
  • To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities. 
  • To a public authority or agent of a public authority if it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information. 
  • To a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health or security of an individual and that the danger could be avoided or minimized by disclosure of the information. 
  • To a third party who may be interested in buying NLSE’s assets and personal customer must be shared in order to assess the business transaction. 

How long will NLSE retain your personal information?

NLSE will only retain your personal or account information for as long as necessary to fulfill the purpose for which it was collected or for sufficient time to allow you access to the information if it was used to make a decision about you. Information that is no longer required by us will be destroyed or de- identified. 

Where will my personal information be stored? 

Account and personal information about our customers may be stored or processed within Canada. The information will be protected with appropriate safeguards, and is subject to the laws of the jurisdiction where it is held.